General shipping information

It usually takes between 1-3 business days to prepare and send your order. We’ll send you an email with information about the status of your order. If you have any questions about your order please contact us: sales@te-zi.com / +359899178191

Payment methods

  • Cash on delivery (only for Bulgaria)
  • PayPal​


We use courier service for our delivery. The price of delivery is not included in your order. (only for Bulgaria)

We make international delivery. For more information about foreign shipping please contact us.

Refunds and Exchanges

A refund will only be given if the product is shipped back to us within 14 days ( while you have to pay the shipping costs), unless it has arrived damaged. If the size of ordered item doesn’t fit your pet we can exchange it (you have to pay the shipping costs or bring it to us).

Please contact us first if you want to send your order back.

Additional info

 Please, bear in mind that all items are unique and is possible to have minimal difference in size.